Retail eCommerce is our DNA

ARC X-media develops marketing technology to help Direct to Consumer brands foster loyalty through memorable Customer experiences.

Our Mission

Customers are expensive to acquire and their loyalty is hard won. We exist to Improve Customer Lifetime metrics of Direct to Consumer brands by personalising and elevating the Customer Experience, post purchase.

Customer Retention. Delivered.

Turn transactions into memories. Extend the customer journey into the parcel and create an unboxing experience worthy of your brand.

Direct mail people love to receive.

Hyper-personalised and automatically triggered by real-time digital customer events and actions.

Partners

At the heart of the ecosystem, our applications integrate with eCommerce engines, Marketing Automation platforms, Warehouse Management Systems, carriers and print partners. Connect almost any app in the wider ecosystem via our stackconnect or via third party no code / lo code platforms, Patchworks & Cyclr.

ESG

At ARC X-media, we seek to minimise and reduce the environmental impact of our business activities while still delivering value to our stakeholders.

We have implemented various green initiatives as part of our Environmental, Social and Governance (ESG) responsibility, which include minimising waste through recycling and efficient resource management, adopting eco-friendly practices in our operations ensuring a positive impact on the planet and planting trees inline with our paper usage, which to date is over 131,000 trees.

Culture

A small team, with big ideas and innovation at its core, underpinned by core values unchanged since inception in 2015:

Honest
Transparent
Collaborative
Committed
Conscious

ARC X Media was the front runner developing the personalised in-parcel experience with SMARTSlip and amongst the first in the UK to seamlessly connect the ecommerce ecosystem to programmatically driven, automated direct mail campaigns.

In the interest of transparency and collaboration, our technology roadmaps are publicly available online, whilst our tree planting efforts are visible via our partner, veritree. We actively encourage our clients and members to contribute to the development of our products through feedback mechanisms. Our partners, clients and members wishing to audit ARC X-media may access our trust report at Vanta and view our certification and policies on request.

Internally, ARC X-media monitors its employee NPS every month and has a set of Objective and Key Results to which every team member contributes - #oneteam

Information Security

ARC X-media is an ISO27001 certificated technology business.

Hosted almost exclusively on Microsoft Azure, our development team upholds high standards of data integrity and security.

We welcome any audit of our policies and practices which may be requested via our trust centre hosted at Vanta. Documentation on our products, user guides and APIs is available in the documentation hub.