ARC X-media quietly began building its solutions in 2015, focused on the post-purchase experience of the digital customer journey.
Our tried and tested technologies now deliver dramatic improvements to customer life-cycle metrics in multi-channel retail.
To drive brand loyalty and customer lifetime value in retail as consumer behaviour continues the seismic shift to on-screen.
By providing a better post-purchase customer experience and returns data clarity, our mission is to help build sustainable, profitable retail businesses globally.
We are a technology business, building our entire platform on the Microsoft technology stack and hosted exclusively on the Azure Cloud platform.
A second and complimentary brand is ZAP POST- direct mail campaigns with a difference. ZAP POST enables the sending of programmatic mailings, which are completely personalised to each individual customer.
Launching in 2021.
SOURCE: FORRESTER RESEARCH